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Contact

Contact us about wording and translation errors, technical problems, privacy or deleting records.

neko@kyotoeic.com

Wording and translation: include the page URL, language and relevant phrase. Do not post answers to an ongoing exam on the public board.

Technical problems: describe the screen, device, browser and steps to reproduce the issue. Do not send cookies, login tokens or passwords.

Record deletion: tell us which kind of record you want deleted. We verify ownership safely before acting; an email alone does not grant access to someone else's records.

Response time: there is no fixed response deadline yet. We reply as enquiries are reviewed. Do not send identity numbers, dates of birth or payment details.